ckx8 Privacy Policy

ckx8 ("we", "us", "our") operates the online gambling platform accessible at ckx8.app. This Privacy Policy describes how ckx8 collects, processes, stores, and protects personal data provided by users ("you", "your") when you register for an account, access the platform, or interact with our services. This Policy forms part of our broader Terms & Conditions and should be read alongside them.

By using the ckx8 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

ckx8 collects personal data through several channels in the course of operating the platform and providing services to players. The categories of personal data we collect include:

• Identity data: full name, date of birth, and a government-issued identification document (such as a National ID card or passport) as part of the KYC verification process.
• Contact data: mobile number registered with the account and, where provided, an email address. In line with Bangladesh market norms, a mobile number is the primary contact identifier on ckx8.
• Financial data: payment method identifiers (e.g. registered bKash or Nagad mobile number, last four digits of a card), transaction history, deposit and withdrawal records. ckx8 does not store full card numbers or mobile banking PINs.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, and general geographic location derived from IP (country and city level only — not precise GPS coordinates).
• Behavioural data: games played, bet sizes, session durations, bonus usage, and support communication history. This data is used to personalise your experience, detect problem gambling patterns, and fulfil responsible gaming obligations.

ckx8 may also collect data from third-party identity verification providers during the KYC process, and from payment processors (solely for the purpose of confirming transaction status). We do not purchase personal data from data brokers.

ckx8 processes personal data only for specific, clearly defined purposes. We rely on the following legal bases for processing:

• Account administration: to create and maintain your player account, process your login, and manage account settings and preferences.
• Transaction processing: to execute deposits and withdrawals through supported payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), verify transaction integrity, and maintain financial records.
• Identity verification and fraud prevention: to fulfil KYC obligations, verify player age (21+ only), detect and prevent fraud, money laundering, and other prohibited activities as described in our Terms & Conditions.
• Responsible gaming: to monitor player activity for signs of problem gambling and, where necessary, apply deposit limits, time-outs, or account restrictions in line with our Responsible Gaming policy.
• Customer support: to respond to your enquiries, complaints, and requests, and to maintain a record of support interactions for quality assurance purposes.
• Legal and regulatory compliance: to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

ckx8 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: we share the minimum necessary financial data with payment processors (including bKash, Nagad, Rocket, Visa, and Mastercard gateway providers) solely to complete your requested transactions. These processors are bound by strict data confidentiality obligations.
• Identity verification providers: we may share identity documents and associated personal data with third-party KYC verification providers for the purpose of confirming your identity and age. These providers act as data processors under our instruction and may not use your data for any other purpose.
• Regulatory and law enforcement authorities: ckx8 will disclose personal data to regulatory bodies, courts, or law enforcement agencies where required to do so by applicable law, court order, or legitimate legal process. We will notify affected players where legally permitted to do so.
• Fraud prevention and security partners: in cases of suspected fraud, money laundering, or multi-accounting, we may share relevant account data with specialist fraud prevention services for the purpose of investigation and prevention.

All third parties with whom ckx8 shares personal data are required to process that data securely and in accordance with applicable data protection principles. ckx8 does not permit third-party service providers to use player data for their own marketing or commercial purposes.

ckx8 takes the security of financial data extremely seriously. All transactions processed through the ckx8 platform are transmitted over SSL-encrypted connections. Payment method credentials — such as your bKash wallet number, Nagad PIN, or full card number — are never stored on ckx8 servers. Transaction records (amounts, timestamps, and anonymised payment reference IDs) are retained for the periods described in the Data Retention section below, solely for accounting, dispute resolution, and anti-money-laundering compliance purposes.

Access to player account and financial data within ckx8's internal systems is restricted on a strict need-to-know basis. Only authorised personnel — such as compliance officers, fraud investigators, and support staff handling active queries — may access personal data, and all such access is logged and audited. ckx8 uses industry-standard measures including firewalls, intrusion detection systems, and regular security reviews to protect platform infrastructure.

ckx8 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember preferences, and improve the overall user experience. We use the following categories of cookies:

• Strictly necessary cookies: these are required for the platform to function correctly, including session authentication, maintaining your logged-in state, and processing transactions. These cookies cannot be disabled.
• Functional cookies: these remember your language preference, display settings, and other personalisation choices so that you do not need to re-enter them on each visit.
• Analytics cookies: ckx8 may use privacy-respecting analytics to understand aggregate platform usage patterns — for example, which games are most popular, peak traffic times, and navigation paths. Analytics data is aggregated and does not identify individual users.

Most modern mobile browsers allow you to manage cookie preferences through browser settings. Please note that disabling strictly necessary cookies will prevent the ckx8 platform from functioning correctly and may make it impossible to log in or process transactions.

ckx8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows: active account data is retained for the duration of the account relationship plus five years following account closure; financial transaction records are retained for a minimum of five years from the date of the transaction to comply with anti-money-laundering obligations; KYC identity documents are retained for five years from the date of verification or from account closure, whichever is later; support communication records are retained for two years from the date of the most recent interaction.

When personal data is no longer required and no legal obligation requires its continued retention, ckx8 will securely delete or anonymise it. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

As a ckx8 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request:

• Right of access: you may request a copy of the personal data ckx8 holds about you. We will provide this within 14 business days of a verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. We will update inaccurate data promptly upon verification.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal obligations — for example, we cannot delete financial transaction records during the mandatory AML retention period.
• Right to restriction: you may request that we temporarily restrict processing of your personal data while a correction or objection request is being assessed.
• Right to withdraw consent: where ckx8 processes personal data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

ckx8 will respond to all privacy rights requests within 14 business days of receipt and identity verification. Complex requests may require up to 30 days. If we are unable to fulfil a request due to a competing legal obligation, we will explain why in writing.

ckx8 is strictly an adults-only platform. Access to and use of the ckx8 platform is permitted only for individuals who are 21 years of age or older. ckx8 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the associated account, void any winnings, and securely delete the personal data in question, subject to any minimum legal retention obligations.

ckx8 reserves the right to update or amend this Privacy Policy at any time. When a material change is made, the Last Updated date at the top of this page will be revised. Where a change significantly affects how we process your personal data, we will notify registered players via in-platform notification or by email to the address associated with their account, where an email address has been provided.

Your continued use of the ckx8 platform following any amendment to this Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ckx8 handles your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 business days.

Privacy contact email: [email protected] (plain text — not a clickable link). Please include your registered mobile number, a clear description of your request or concern, and — where relevant — the specific data or transaction in question. All formal privacy requests must be submitted in writing to the address above; ckx8 does not accept verbal privacy requests made by phone.